Privacy Policy

Information We Collect

Personal Information

• Name, contact number, email address, and delivery address.
• Billing and payment details.
• Customer support inquiries and service requests.

Device & Usage Information

• Device identifiers, IP addresses, operating system, and browser type.
• IoT device usage data, sensor readings, and app interactions.
• Location information when provided or required for service.

Automatically Collected Data

• Cookies, analytics data, and website/app usage patterns.
• Data collected for performance monitoring, troubleshooting, and service improvement.

How We Use Your Information

• To provide, operate, and maintain MyWater devices, mobile app, and services.
• To manage orders, deliveries, subscriptions, and billing.
• To provide customer support and respond to inquiries.
• To monitor, analyze, and improve device performance, app features, and user experience.
• To send service updates, promotional offers, and notifications where consented.
• To comply with legal obligations and enforce our terms of service.

Information Sharing and Disclosure

• Service Providers: Third-party vendors or contractors who perform services on our behalf.
• Legal Compliance: When required to comply with applicable laws, regulations, legal proceedings, or government requests.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Storage and Security

• Your information is stored on secure servers with access restricted to authorized personnel only.
• Technical and organizational measures, including encryption and secure authentication, are implemented.
• Personal data is retained only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Your Rights

• Access, correct, or update your personal information.
• Request deletion or restriction of your personal information.
• Withdraw consent for certain processing activities.
• Object to processing of personal data for direct marketing purposes.

To exercise these rights, contact us at [email protected] or via helpline 021-11-11-WATER (92837).

Cookies and Tracking Technologies

• Our website and app may use cookies and similar technologies for analytics, authentication, and performance purposes.
• You may manage cookie preferences through your browser or device settings.
• Disabling cookies may limit certain functionalities.

Children’s Privacy

Our services are not directed at individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware, we delete it immediately.

Third-Party Links

Our website and app may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. Users are encouraged to review their privacy policies.

Changes to This Privacy Policy

• We may update this Privacy Policy periodically.
• Updates will be posted on our website and app.
• Continued use of our services after updates constitutes acceptance.

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